EIC Terms & Conditions

Terms & Conditions

Energy Intelligence Centre Limited – Terms and Conditions

This document comprises:-

  1. a set of terms and conditions which apply to supplies of all goods and/or services by Energy Intelligence Centre Limited and/or any member of our group of businesses (“us/our/we”) to the purchaser or recipient of such supplies (“you/your”). These terms and conditions are known as the General Terms; and
  2. further terms and conditions which:
    • apply only to the supply of certain goods and/or services by us to you; and
    • shall apply in addition to the General Terms.

These additional terms and conditions are known as the Supplemental Terms and are detailed within the following Schedules:-

  • Supplemental Terms – Part 1 – Procurement Services;
  • Supplemental Terms – Part 2 – Consultancy Services;

2.5       Supplemental Terms – Part 3 – Data Processing

Energy Intelligence Centre Limited

Part 1 – General Terms

The following terms and conditions apply to the supply of all goods and/or services by Energy Intelligence Centre Limited.

  1. Definitions and Interpretation

In these General Terms:

  1. 1. the following words and expressions have the following meanings unless the context otherwise expressly requires:
“Affiliate” in respect of a person, any persons that Control, are Controlled by or are under common Control with that person from time to time;
“Applicable Law” any:
  (a) statute, statutory instrument, bye‑law, order, regulation, directive, treaty, decision of the European Council, decree or law (including any common law or civil law judgment, demand, order or decision of any court, regulator or tribunal);
  (b) legally binding rule, policy, guidance or recommendation issued by any governmental, statutory or regulatory body; and/or
  (c) legally binding industry code of conduct or guideline
  which relates to the Contract, the Products, and/or the Services;
“Business Day” a day that is not a Saturday, Sunday or public or bank holiday in England and/or Wales;
“Change in Control” will occur in respect of a person (the “relevant entity”) where:
  (a) Control of the relevant entity is obtained (whether directly or as a result of obtaining Control of one or more other persons) by any person who did not at the Start Date hold Control (whether directly or as a result of having Control of one or more other persons) of the relevant entity; or
  (b) a person who has Control (whether directly or as a result of having Control of one or more other persons) of the relevant entity at any time during the term of the Contract ceases to have Control (whether directly or as a result of having Control of one or more other persons) of the relevant entity;
“Charges” such charges for the provision of Products and/or Services, including the Services Fee and the Product Fee as set out in the Proposal, Contract Form or elsewhere as specified, as may be updated and notified to you by us from time to time;
“Conditions” the General Terms and where applicable the Supplemental Terms and the Contract Form;
“Consultancy Services” the services described in Supplemental Terms – Part 2 – Consultancy Services;
“Consultancy Services Charges” has the meaning given in Supplemental Terms – Part 2 – Consultancy Services;
“Consumption Data” all information either (i) in your possession, custody and control and/or (ii) held by any current or past Utility Provider and which relates to your consumption of Utilities from time to time, including any prices charged in relation to such consumption;
“Control” in relation to a person, the power (whether direct or indirect) to direct or cause the direction of its affairs, whether by means of holding shares, possessing voting power, exercising contractual powers or otherwise and “Controlled” will be construed accordingly;
“Contract” the contract between us and you for the sale and purchase of the Products and/or Services in accordance with these Conditions;
“Contract Form” the form signed by you detailing your purchase of the Products and/or Services;
“Controller” has the meaning given to it in Data Protection Legislation;
“Customer” the person or firm who is to receive Services or Products from us under the Contract, as set out in the Order and/or Proposal as the case may be;
“Customer Data” (a) the Consumption Data; and
(b) all data in any medium which you permit or request (whether expressly or by implication) us to access, store, transmit, distribute or otherwise process in the delivery of the Products and/or performance of the Services;
“Customer Default” has the meaning given to it in clause 6;
“Deliverables” any hosting services, written reports, utility consumption data generated by us or any of our utility monitoring products and any other written materials which we have specifically agreed in writing to provide to you as part of our Products or Services;
“Data Protection Legislation” the GDPR and all other mandatory laws and regulations of the European Union, the EU and their member states and the United Kingdom, which are applicable to the Parties’ Processing of Personal Data under the Contract;
“Data Subjects” the individual to whom Personal Data relates;
“Data Subject Request” a Data Subject’s request to access, rectify, amend, transfer or erase that Data Subject’s Personal Data consistent with that Data Subject’s rights under Data Protection Legislation (including those set out in Chapter 3 of the GDPR);
“Event” an act, event, omission or circumstance;
“Force Majeure Event” (a) act of God;

(b) war, insurrection, riot, civil commotion, act or threat of terrorism;

(c) lightning, earthquake, fire, flood, storm, or extreme weather condition;

(d) theft, malicious damage;

(e) strike, lockout, industrial dispute (whether affecting the workforce of a party and/or any other person);

(f) breakdown or failure of plant or machinery;

(g) inability to obtain essential supplies or materials;

(h) any failure or default of a supplier or sub-contractor of the relevant Party; or

(i) any event or circumstance to the extent it is beyond the reasonable control of the relevant Party

“GDPR” General Data Protection Regulation ((EU) 2016/679);
“General Terms” the terms and conditions set out in this Part 1 – General Terms;
“Indemnified Costs” all costs (on a full indemnity basis) including legal and other professional costs and costs of enforcement;
“Insolvent” you are Insolvent where you:

(a) give notice under section 84 Insolvency Act 1986 of, or propose or pass a resolution for, your winding up or in the case of a limited liability partnership proposes or determine that you will be wound up;

(b) have a winding up petition presented against you;

(c) have a winding up order or a notice of striking off made in respect of you;

(d) have an administration order or an application for an administration order made in respect of you or has a notice of appointment of an administrator or a notice of intention to appoint and administrator filed in respect of you at any court;

(e) propose, make or are subject to:

(f) a company voluntary arrangement;

(g) a composition with your creditors generally;

(h) an application to a court of competent jurisdiction for protection from your creditors generally;

(i) a scheme of arrangement under Part 26 Companies Act 2006;

(j) have a receiver or a provisional liquidator appointed over any of your assets, undertakings or income;

(k) cease to trade or appear, in the reasonable opinion of the Company, to be likely to cease to trade;

(l) are unable to pay debts as they fall due; or the value of your assets are less than its liabilities, including your contingent and prospective liabilities;

(m) are the subject of anything analogous to the foregoing under the laws of any applicable jurisdiction;

“Installation” the installation of Products at the Premises as part of the performance of the Services; and “Install” and “Installed” will be construed accordingly;
“Intellectual Property Rights” all intellectual and industrial property rights of any kind whatsoever including but not limited to, patents, supplementary protection certificates, rights in know-how, registered trade marks, registered designs, models, unregistered design rights, unregistered trade marks, rights to prevent passing off or unfair competition and copyright (whether in drawings, plans, specifications, designs and computer software or otherwise), database rights, topography rights, any rights in any invention, discovery or process, and applications for and rights to apply for any of the foregoing, in each case in the United Kingdom and all other countries in the world and together with all renewals, extensions, continuations, divisions, reissues, re-examinations and substitutions;
“Liability” liability arising out of or in connection with the Contract, whether in contract, tort, misrepresentation, restitution, under statute or otherwise, including any liability under an indemnity contained in this and/or arising from a breach of, or a failure to perform or defect or delay in performance of, any of our obligations under the Contract and/or any defect in any of the Products or Services, in each case howsoever caused including if caused by negligence;
“Losses” all losses including all direct, indirect and consequential losses;
Order your request for the supply by us of Products and/or Services, whether as set out in your purchase order form, your letter of authority your written acceptance of our quotation or your signed copy of the Contract Form as the case may be;
“Personal Data” any personal data (as such term is defined in the Data Protection Legislation and subsequent replacement legislation) processed in accordance with the Services or in the supply of the Products;
“Personal Data Breach” a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data, transmitted, stored or otherwise Processed;
“Premises” any premises (whether belonging to or under the control of Customer or otherwise) in respect of which we have agreed to deliver or Install Products and/or perform Services;
“Processing” any operation or set of operations which is performed on Personal Data by you or us as part of, or in connection with, the performance of the Services or the supply of the Products, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction and “Process” and “Processed” shall be construed accordingly;
“Processor” has the meaning set out in the Data Protection Legislation;
“Procurement Services” the services described in Supplemental Terms – Part 1 – Procurement Services;
“Product Fee” such sums as are payable by you in respect of our supply to you of the Products, as described in our Proposal or Contract Form;
“Products” the products to be supplied by us to you as described in our Proposal;
“Proposal” the document issued by us to you setting out the nature of the services and products to be supplied by us to you;
“Recoverable Liabilities” all Losses, liabilities, Indemnified Costs, damages and expenses that the indemnified person does or will incur or suffer, all claims or proceedings made, brought or threatened against the indemnified person by any person and all Losses, liabilities, Indemnified Costs, damages and expenses the indemnified person does or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding;
“Services” such of the Consultancy Services and/or Procurement Services as are to be supplied to you as set out in our Proposal and as those services may be varied from time to time together with such other services as we may agree in writing to supply to you;
“Services Fee” such sums as are payable by you in respect of our provision to you of the Services, as described in our Proposal or Contract Form, and which may include the Consultancy Services Charges.
“Start Date” the earlier of the date upon which we agree to provide Products and/or Services to you, the date upon which we commence the supply of Products or Services or the date identified in the Contract Form;
“Sub-processors” a sub-contractor engaged by us that will Process Personal Data as part of the performance of the Services;
“Supervisory Authority” the Information Commissioner’s Office or any other supervisory authority that may be applicable under the Data Protection Legislation from time to time;
 “Supplemental Terms” the terms and conditions set out in Supplemental Terms Part 1, Supplemental Terms Part 2, and Supplemental Terms Part 3, as may apply to the supply of goods and/or services to you or such other terms of business provided by us to you from time to time;
“Term” the period starting on the Start Date and ending on the Termination Date;
“Termination Date” the date on which the Contract expires or terminates for whatever reason or we cease providing the Services;
“Utilities” each and any of the following: heat, power, water, gas, telecommunications, and such other supplies as are agreed between you and us as being Utilities for the purpose of the Contract;
“Utility Provider” has the meaning given in Supplemental Terms – Part 1;
“Year” the period of 12 months starting on the Start Date, each successive period of 12 months during the Term and the period (if any) starting on the day following the expiry of the last such period of 12 months and ending on the Termination Date.

1.2.  all headings are for ease of reference only and will not affect the construction or interpretation of the Contract;

1.3.  unless the context otherwise requires:

1.3.1  references to the singular include the plural and vice versa and references to any gender include every gender;

1.3.2.  references to a “person” include any individual, body corporate, association, partnership, firm, trust, organisation, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of state or any other entity (in each case whether or not having separate legal personality);

1.3.3.  references to a “Party” or to the “Parties” will mean we and/or you as the context requires and will include a reference to its or their successors and (to the extent applicable) permitted assigns and references to a third party will mean any person other than the Parties;

1.4.  references to any statute or statutory provision will include any subordinate legislation made under it and will be construed as references to such statute, statutory provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;

1.5.  any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them;

1.6.  to the extent only of any conflict or inconsistency between the General Terms and the Supplemental Terms, the General Terms shall take priority.

1.7.  an obligation on a Party to procure or ensure the performance or standing of another person will be construed as a primary obligation of that Party; and

1.8.  any obligation on a Party not to do or omit to do anything includes an obligation not to allow (whether expressly or by a failure to take reasonable steps to prevent) that thing to be done or omitted to be done by any other person.

2.  Commencement and term

The Contract shall commence on the Start Date and shall continue, unless terminated earlier in accordance with its terms, until we have completed the provision of the Services and/or supply of the Products under the Contract or, if later, until the Contract termination date identified in the Contract Form.

3.  Basis of contract

3.1.  These Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3.2.  The Order constitutes an offer by you to purchase the Products and/or Services from us in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are complete and accurate.

3.3.  The Order shall be deemed to be accepted by us upon the earlier of the following:

3.3.1.  our issuing to you a written acceptance of the Order, or

3.3.2.  commencement of provision of the supply of Products or Services to you

at which point the Contract shall come into existence.

3.4.  You waive any right you might otherwise have to rely on any term endorsed upon, delivered with or contained in any of your documents that is inconsistent with these Conditions.

3.5.  A quotation for the Products and/or Services given by us shall not constitute an offer. A quotation shall only be valid for a period of 20 Business Days from its date of issue.

4.  Our Obligations to You

4.1.  Subject to clause 5,

4.1.1.  we will supply the Services to you in accordance with reasonable care and skill and in accordance with good industry practice in place at the time of performing the Services.

4.1.2.  we will use reasonable endeavours to supply the Services to you in accordance with the timescales:

4.1.2.1.  set out in the Order and/or Proposal to which such Services relate; or

4.1.2.2.  as otherwise agreed between the Parties in writing, specifically in accordance with any agreed risk management policy

provided that time of performance of the Services will not be of the essence of the Contract.

4.2.  Subject to clause 5,

4.2.1.  we will use reasonable endeavours to deliver the Deliverables in accordance with the requirements and timescales:

4.2.1.1.  set out in the Order and/or Proposal to which such Services relate; or

4.2.1.2.  as otherwise agreed between the Parties in writing,

provided that time of delivery of the Deliverables will not be of the essence of the Contract.

4.3.  Title to Deliverables will remain with us at all times.

4.4.  Risk in each Deliverable will pass to you upon delivery of that Deliverable to you.

4.5  Without prejudice to clause 6, if we fail to perform any of our obligations to the standards required by, or by the relevant date for performance:

4.5.1.  set out in the Contract; or

4.5.2.  as otherwise agreed between the Parties in writing,

then the date for performance by us of any obligations which relate to and/or are dependent on such performance by you will be extended by the period which we reasonably require in order to manage the impact of your defect or delay in performance.

4.6.  We reserve the right, as determined in our sole discretion, to make any improvement, substitution or modification in the specification of any element or part of the Services at any time to the extent that such improvement, substitution or modification:

4.6.1.  will not have a material detrimental impact on the Services; or

4.6.2.  is necessary to comply with any Applicable Law or health and safety requirements.

5.  Your Obligations to Us

5.1.  You agree that you shall:

5.1.1.  perform all of your obligations under the Contract;

5.1.2.  promptly provide us, on request, with all co-operation, information, assistance, materials and resources that we may reasonably require from time to time in connection with the supply of the Products and/or Services and the performance of our obligations under the Contract;

5.1.3.  provide all necessary access to Consumption Data, the Premises and relevant facilities and personnel to enable us to comply with its obligations under the Contract;

5.1.4.  take all necessary precautions to protect the health and safety and security of our personnel whilst they are at the Premises;

5.1.5.  provide us with such access to data as is we consider necessary to enable us to perform our obligations under the Contract;

5.1.6.  obtain and maintain in force all licences, permissions, authorisations, consents and permits needed by you in order for you to receive the Services and/or to enable us to perform the Services and our other obligations under the Contract;

5.1.7.  ensure that all information which you provide to us is accurate, adequate and complete and we shall be entitled to rely on the accuracy of the information provided;

5.1.8.  immediately inform us if there is any change in the Premises, circumstances and/or business, which may affect the provision of the Services and we should be entitled to rely on the accuracy of the information provided; and

5.1.9.  comply with all Applicable Law, including the provisions of the Bribery Act 2010 and the Modern Slavery Act 2015.

5.2.  You acknowledge that you are solely responsible for:

5.2.1.  understanding the regulatory requirements applicable to your business and for using the Products and Services in a manner that complies with those requirements; and

5.2.2.  ensuring that you possess and maintain appropriate software and hardware to use the Services.

6.  Customer Default

6.1.  If the performance of any of our obligations under the Contract is prevented or delayed by any of your acts or omissions, including any breach of the terms and conditions of the Contract (“Customer Default”):

6.1.1.  we shall, without limiting our other rights or remedies, have the right to suspend delivery of Products and/or the performance of Services until you remedy such Customer Default;

6.1.2.  we shall not be liable to you for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay in performing any of our obligations under the Contract; and

6.1.3.  you shall reimburse us on demand for any costs or losses sustained or incurred by us arising directly or indirectly from such Customer Default.

7.  Customer Data and Data Protection

7.1.  In relation to Customer Data:-

7.1.1.  you will either own the Customer Data or have sufficient rights to use such Customer Data for the purposes of the Contract, and are responsible for the accuracy and content of such data;

7.1.2.  you hereby grant us a perpetual royalty-free licence to use such Customer Data for the following purposes:

7.1.2.1.  the provision of the Products and Services under the Contract;

7.1.2.2.  analysis and review of Consumption Data as part of our normal business practices; and

7.1.2.3.  for such other purposes as are necessary in relation to our business objects.

7.1.3.  you warrant that the Customer Data is accurate and complete.

7.2.  The Parties agree that, in respect of any Personal Data, depending on the Processing activity, you or we may be the Controller.

7.3.  Where you or we are the Controller each of us will comply with our respective obligations under Data Protection Legislation in respect of Processing Personal Data. For the purposes of the Contract we consider that we are most likely to be acting as a Controller.

7.4.  Where acting as Processor, we or you shall:-

7.4.1.  only Process such Personal Data on documented instructions from the Controller (including with regard to transfers of any Personal Data to a third country or an international organisation outside of the EEA) unless the Processor is required by law to Process the Personal Data, in which case the Processor will inform the Controller of the relevant legal requirement before Processing the Personal Data in such a way (unless the legal requirement prohibits the Processor from providing such information to the Controller on public interest grounds);

7.4.2.  Process such Personal Data for the performance of the Services or the supply of the Products. The types of Personal Data and categories of Data Subjects Processed by the Processor under the Contract are further specified in Supplemental Terms Part 3 – Data Processing;

7.4.3.  not disclose such Personal Data to any third parties without the Controller’s prior consent, except as required by law or permitted by the Contract. Without limiting the generality of the foregoing, the Processor may disclose Personal Data to Sub-processors (including its Affiliates acting in such capacity) that are engaged by the Processor in accordance with clauses 7.4.13 and 7.4.15. Further each party acknowledges that it may disclose Personal Data to third parties where it does so in its capacity as Controller;

7.4.4.  ensure that all persons authorised by it to Process such Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

7.4.5.  taking into account the nature of the Processing, assist the Controller by using appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Controller’s obligations to respond to Data Subject Requests. In particular, the Processor shall:

7.4.5.1.  notify the Controller without undue delay and, in any event, within 72 hours of receipt of a Data Subject Request;

7.4.5.2.  not respond to any Data Subject Request without the Controller’s prior written instructions; and

7.4.5.3.  provide such reasonable assistance as the Controller may reasonably request to help it fulfil its obligations under the Data Protection Legislation to respond to Data Subject Requests at its expense;

7.4.6.  notify the Controller without undue delay of receipt of any complaint or request (other than Data Subject Requests or enquiries from the Supervisory Authority described in clause 7.4.8) relating to (i) the Controller’s obligations under the Data Protection Legislation; or (ii) Personal Data:

7.4.7.  provide the Controller with such assistance as it may reasonably request in relation to such complaint or request at the Controller’s expense;

7.4.8.  notify the Controller of all enquiries received from the Supervisory Authority which relate to the Processing of Personal Data, the provision or receipt of the Services or either Party’s obligations under the Contract;

7.4.9.  implement all such appropriate technical and organisational security measures, in order to protect the confidentiality, integrity, availability and resilience of its systems which are involved in the Processing of Personal Data;

7.4.10.  notify the Controller without undue delay and, in any event, within 48 hours of becoming aware of the occurrence of a Personal Data Breach in relation to the Controller’s Personal Data;

7.4.11.  notify the Controller if anything it asks the Processor to do is in breach Data Protection Legislation;

7.4.12.  on termination of the Contract for any reason or upon the Controller’s written request at any time, cease Processing any Personal Data on behalf of the Controller and return to the Controller or delete any Personal Data in its possession or control insofar as such Personal Data is not also used by the Processor in its role as a Controller and, except as required by law or as required by the Processor in order to defend any actual or possible legal claims;

7.4.13.  not engage Sub-processors in connection with the provision of the Services or the supply of the Products without the Controller’s prior specific written authorisation:

7.4.14.  inform the Controller of any intended changes concerning the addition or replacement of Sub-processors and give it the opportunity to object to any such changes;

1.4.15.  if the Processor engage a Sub-processor to Process any of the Personal Data:

7.4.15.1.  ensure that it enters into a written contract with that Sub-processor which imposes on the Sub-processor obligations that are equivalent to the obligations to which the Processor is subject under the Contract; and

7.4.151.2.  acknowledge the Processor remains fully liable to the Controller for the performance of that Sub-processor’s obligations as if they were the acts, omissions or defaults of the Processor;

7.4.16.  where requested by the Controller, provide it with such assistance and information as may be reasonably required in order for it to comply with any obligation to (i) carry out a data protection impact assessment pursuant to Article 35 of the GDPR; or (ii) consult with the Supervisory Authority pursuant to Article 36 of the GDPR;

7.4.17.  not insofar as it is acting as Processor, transfer Personal Data to a recipient, whether an Affiliate or not, located outside of the EEA in a country not recognised by the European Commission as providing an adequate level of protection for Personal Data without the Controller’s prior written consent; and

7.4.18.  in the event that the Controller consents to the Processor transferring Personal Data outside of the EEA, only do so as is permitted by Data Protection Legislation.

7.5.  Unless (i) the Supervisory Authority requests in writing to engage directly with the Processor; or (ii) the Parties (acting reasonably and taking into account the subject matter of the Supervisory Authority’s enquiry) agree that the Processor shall handle such a request itself, the Controller shall be responsible for all communications or correspondence with the Supervisory Authority in relation to the Processing of Personal Data and the provision of the Services.

7.6.  The Controller may audit the Processor’s compliance with its obligations under the Contract subject to the following:

7.6.1.  it may perform such audits once per year or more frequently if required by the Data Protection Laws, provided that the audit is conducted during usual business hours;

7.6.2.  it may use a third party to perform such an audit on its behalf, provided that it provides the Processor with reasonable notice of the identity of the third party prior to the audit;

7.6.3.  nothing in this clause 7.6 shall require it to breach any duties of confidentiality owed to any of its employees or other clients; and

7.6.4.  the audit will be conducted at the Controller’s expense;

7.7.  Where acting as Controller we and you each warrant to the other Party that we each have all necessary rights to permit the Processor to process Personal Data in accordance with the Contract.

7.8.  You will indemnify us in full against any and all Recoverable Liabilities arising out of or in connection with any breach by you of your warranty at clause 7.7.

7.9.  We reserve the right to carry out such credit and identity checks on all our customers, as we, or a third party in our absolute discretion deem necessary. Consequently, you agree that we may check your details on any database (public or private), that we may use for the purpose of assisting other companies with such checks and may keep records of all such searches.

8.  Charges and Payment

8.1.  Unless specified otherwise in the Supplemental Terms, you will pay us the Charges in accordance with this clause 8.

8.2.  Any sum payable under the Contract is exclusive of VAT (and any other similar or equivalent taxes, duties, fees and levies imposed from time to time by any government or other authority) which will be payable in addition to that sum in the manner and at the rate prescribed by Applicable Law from time to time.

8.3.  We will be entitled to vary the Charges at any time by giving written notice to you to reflect any variation in the cost of supplying the Products and/or Services which arise as a consequence of any change in Applicable Law, any variation in your requirements for the Products and/or Services and/or any information provided by you being inaccurate or incomplete.

8.4.  We will be entitled to invoice you:

8.4.1.  for the Product Fee, following Delivery of the Products; and

8.4.2.  for the Services Fee following performance of the Services, save where performance extends over one month, and in which case we shall issue monthly invoices for Services performed during the previous month.

8.5.  Unless otherwise expressly agreed with you in writing or as set out in the Proposal, each invoice will be payable by you within 30 days following the date on which the invoice is issued. All payments will be made in pounds sterling in cleared funds by cheque or electronic bank transfer to such bank account as we may nominate from time to time, and cash is not acceptable as a method of payment.

8.6.  Time will be of the essence in respect of the timescales for payment of invoices set out in clause 5.

8.7.  Notwithstanding any purported contrary appropriation by you, we will be entitled, by giving written notice to you, to appropriate any payment by you to any invoice issued by us.

8.8.  If any sum payable under the Contract is not paid on or before the due date for payment we will be entitled to charge you interest on that sum at 8% per annum above the base lending rate from time to time of the Bank of England from the due date until the date of payment (whether before or after judgment), such interest to accrue on a daily basis.

8.9.  Notwithstanding clause 8, we may, at our sole discretion and as an alternative to clause 8.8, claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

8.10.  If you fail to make any payment due to us under the Contract we will be entitled to withhold further deliveries of Products and to suspend provision of any Services until payment of all overdue sums has been made.

8.11.  Save as otherwise expressly provided in the Contract or required by Applicable Law, all payments to be made by you to us under the Contract will be made in full and without any set-off or any deduction or withholding including on account of any counter-claim.

9.  Confidentiality

9.1.  Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party or of any Affiliate, except as permitted by clause 2.

9.2.  Each party may disclose the other party’s confidential information:

9.2.1.  to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this agreement. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 9;

9.2.2.  as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and

9.2.3.  is required to be disclosed in compliance with the UK Corporate Governance Code (if listed on any UK stock exchange), by the regulations of any stock exchange on which the securities are listed or by any clearing house in connection with any issue of securities.

9.3.  No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.

9.4.  Nothing within this Contract shall require us to return or destroy confidential information or copies that we are required to retain by applicable law, professional record keeping obligations, or to satisfy the rules or regulations of a regulatory body or stock exchange to which such person is subject, or which has been created pursuant to automatic IT back-up or internal disaster recovery procedures, or which is contained in our board minutes or investment committee papers.

10.  Warranty

10.1.  Subject to clause 1, all warranties, conditions and other terms implied by Applicable Law (whether by statute, common law or otherwise) are excluded from the Contract.

10.2.  Notwithstanding any other term of the Contract, we will not be in breach of the Contract and, subject to clause 1, will have no Liability to you, to the extent our failure to perform or delay or defect in performance of our obligations under the Contract arises as a result of:

10.2.1.  any failure by you to comply with the terms and conditions of the Contract;

10.2.2.  our reliance on any incomplete or inaccurate data provided by you or a third party;

10.2.3.  our compliance with any instruction or request by you or one of its employees; or

10.2.4.  any circumstances beyond our control including but not limited to the following:

10.2.4.1.  any delay or failure attributable to third parties;

10.2.4.2.  any failure of hardware or software belonging to you or any third party.

11.  Exclusions and Limitations of Liability

YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

11.1.  Nothing in the Contract will operate to limit or exclude our Liability for:

11.1.1.  death or personal injury caused by its negligence, or the negligence of a person for whom it is vicariously liable (negligence being as defined in Section 1(1) Unfair Contract Terms Act 1977);

11.1.2.  fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable;

11.1.3.  breach of its obligations under Section 12 Sale of Goods Act 1979;

11.1.4.  breach of its obligations arising under Section 2 Supply of Products and Services Act 1982; or

11.1.5.  any other matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.

11.2.  Subject to clause 1, we will have no Liability to you, for any:

11.2.1.  loss of profit (whether direct, indirect or consequential);

11.2.2.  loss of goodwill, loss of reputation of loss of opportunity (in each case whether direct, indirect or consequential);

11.2.3.  loss of revenue, loss of production or loss of business (in each case whether direct, indirect or consequential);

11.2.4.  loss of anticipated savings or loss of margin (in each case whether direct, indirect or consequential);

11.2.5.  loss of use or value of any data or software (whether direct, indirect or consequential);

11.2.6.  loss or damage arising out of any failure by you to keep full and up to date security copies of any computer program an data held or used on behalf of you (whether direct, indirect or consequential);

11.2.7.  wasted management, operational or other time (whether direct indirect or consequential);

11.2.8.  liability of you to third parties (whether direct, indirect or consequential); and

11.2.9.  special, indirect or consequential loss or damage.

11.3.  Subject to clauses 10, 1 and 11.2, and any express provisions set out in the Supplement Terms, our total Liability to you arising out of or in connection with the Contract or otherwise between the parties from Events which occur in any one Year will be limited to the total Charges paid by you to us for Products and Services supplied to you in that Year.

11.4.  Nothing in this clause 11 will prevent or restrict the right of a Party to seek injunctive relief or specific performance or other discretionary remedies of the court.

11.5.  The exclusions from, and limitations of, liability set out in this clause 11 will be considered severally.

12.  Termination of the Contract

12.1.  If you commit a material breach of the Contract:

12.1.1.  which cannot be remedied; or

12.1.2.  which can be remedied but is not remedied within 14 days of receipt of written notice from us setting out the breach and requiring you to remedy the breach,

we may terminate the Contract immediately by giving written notice to that effect to you.

12.2.  We may also terminate the Contract immediately, by giving written notice to you if you:

12.2.1.  fail to make any payment due to us under the Contract within 30 days of the due date for payment of the same (provided that such sum is not the subject of a bona fide dispute);

12.2.2.  become Insolvent; or

12.2.3.  undergo a Change in Control

12.3.  On termination of the Contract for any reason you shall immediately pay to us all of our outstanding unpaid invoices and interest.

12.4.  Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination.

12.5.  Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

12.6.  If the Contract is terminated in accordance with clause 12 all Services which have not been fully performed and Products which have not been fully supplied as at the Termination Date will be deemed to be cancelled without us incurring any Liability to you. You will reimburse to us all costs and expenses incurred by us in furtherance of its obligations under the Contract prior to the date of deemed cancellation.

12.7.  Our rights under this clause 12 are in addition to and separate from our rights of suspension under clause 1.1 above.

13.  Force Majeure

13.1.  Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for six months, the party not affected may terminate this Contract by giving 12 weeks written notice to the affected party.

13.2.  If we are affected by the Force Majeure Event you will continue to pay our invoices in accordance with clause 8 in respect of any Products and Services which we continue to supply notwithstanding the occurrence of the Force Majeure Event.

14.  Intellectual Property Rights

14.1.  With effect from the date on which the relevant Deliverable is supplied to you, we grant to you a non-exclusive licence to use the Intellectual Property Rights in that Deliverable solely to the extent necessary to use that Deliverable for its intended purpose. You may not assign or sub-licence the rights granted to you by us under this clause 14.

14.2.  You grant to us a non-exclusive, royalty-free licence to use your Intellectual Property Rights to the extent required for the purpose of the supply of the Services and the performance of our other obligations under the Contract. We may grant a sub-licence of this licence to any sub-contractor appointed by us in connection with the Contract.

14.3.  Save as otherwise expressly provided in this clause 14, you acknowledge and agree that all Intellectual Property Rights in the Deliverables shall belong to us and nothing in the Contract will operate to transfer to you, or to grant to you any licence or other right to use, any of our Intellectual Property Rights.

14.4.  You warrant to that you have all necessary rights, consents and/or licences necessary to grant us the rights set out in clause 2

15.  Assignment and Sub-Contracting

15.1.  We will be entitled to assign, transfer, charge, hold on trust for any person and deal in any other manner with any of our rights under the Contract.

15.2.  You will not be entitled to assign, transfer, charge, hold on trust for any person or deal in any other manner with any of your rights under the Contract.

15.3.  We will be entitled to sub-contract any of our obligations under the Contract.

15.4.  You will not be entitled to sub-contract any of your obligations under the Contract.

16.  Entire Agreement

16.1.  The Contract constitutes the entire agreement between the Parties and supersedes any prior agreement or arrangement in respect of its subject matter and:

16.1.1.  you have not entered into the Contract in reliance upon, and will have no remedy in respect of, any misrepresentation, representation or statement (whether made by us or any other person and whether made to you or any other person) which is not expressly set out in the Contract;

16.1.2.  the only remedies available to you for any misrepresentation or breach of any representation or statement which was made prior to entry into the Contract and which is expressly set out in the Contract will be for breach of contract; and

16.1.3.  nothing in this clause 16 will be interpreted or construed as limiting or excluding the liability of any person for fraud or fraudulent misrepresentation.

17.  Notices

17.1.  Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 1; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed

17.2.  The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

18.  General

18.1.  Any delay by us in exercising or failing to exercise a right or remedy available to us under or in connection with the Contract will not constitute a waiver of, or prevent or restrict future exercise of, that or any other right or remedy, nor will the single or partial exercise of a right or remedy prevent or restrict the further exercise of that or any other right or remedy. A waiver of any right, remedy, breach or default by us will only be valid if it is in writing and addressed to you, and only in the circumstances and for the purpose for which it was given and will not constitute a waiver of any other right, remedy, breach or default.

18.2.  Each Party agrees that it is an independent contractor and is entering into the Contract as principal and not as agent for or for the benefit of any other person.

18.3.  The Parties do not intend that any term of the Contract will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person.

18.4.  Save as expressly provided otherwise, nothing in the Contract and no action taken by the Parties in connection with it or them will create a partnership or joint venture between the Parties or give either Party authority to act as the agent of or in the name of or on behalf of the other Party or to bind the other Party or to hold itself out as being entitled to do so.

18.5.  Save as otherwise expressly provided in the Contract no variation to the Contract will be effective unless it is in writing and signed by a duly authorised representative on behalf of each of the Parties.

18.6.  If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.

18.7.  The invalidity or unenforceability of any provision of the Contract will not affect the validity or enforceability of any other provision and will be considered severable from each other.

18.8.  Our rights and remedies set out in the Contract are in addition to and not exclusive of any rights and remedies provided by law.

19. GOVERNING LAW AND JURISDICTION

19.1.  The Contract and any non-contractual obligations arising out of or in connection with them will be governed by the law of England and Wales.

19.2.  Subject to clause 3, the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with the Contract (including in relation to any non-contractual obligations).

19.3.  Any Party may seek specific performance, interim or final injunctive relief or any other relief of similar nature or effect in any court of competent jurisdiction.

 

Supplemental Terms

Part 1 – Procurement Services

1.  Definitions

In this Part 1 of the Supplemental Terms, in addition to any terms defined in the General Terms, the following words and expressions have the following meanings unless the context otherwise expressly requires:

“Letter of Authority” the letter of authority signed by you granting us the right to share and obtain Consumption Data from your Utility Provider and to otherwise engage with such Utility Provider on your behalf in connection with the Services;
“Procurement Fee” the sum payable to us by the Utility Provider as a result of you entering into the Utility Contract;
“Utility Contract” the agreement to be entered into by you with the Utility Provider you select as a result of our Procurement Services for the supply to you of the Utility Services set out in such Utility Contract, and on such terms as are agreed between you and such Utility Provider;
“Utility Provider” any supplier to  you from time to time of Utility Services, either introduced to you by us, or otherwise involved in the supply of Utility Services to you and which are relevant to the Services supplied by us to you;
“Utility Services” the supply of Utilities for consumption;

2.  Procurement Services

2.1.  You are purchasing from us the Procurement Services on an exclusive basis and accordingly you will not, at any time during the Term, obtain services in the nature of the Procurement Services from any person other than us.

2.2.  The Procurement Services to be provided by us shall be as set out in our Proposal which may include any or all of the following:-

2.2.1.  obtaining Consumption Data on your behalf

2.2.1.  review of the Consumption Data;

2.2.3.  identification of potential suppliers of Utilities based on your consumption portfolio;

2.2.4.  engagement with Utility Suppliers and conduct of tendering procedures, provision of information and management reporting to your internal procurement function regarding the proposed Utility Suppliers;

2.2.5.  supporting your procurement team in the negotiation of Utility Contracts;

2.2.6.  provision of price trackers showing historic trends in Utility prices;

2.2.7.  review of MOP and DC arrangements;

2.2.8.  review of security requirements

2.3.  To facilitate the provision of the Procurement Services by us you shall provide us with a signed Letter of Authority granting us the exclusive right to enter into discussions with Utility Providers regarding the provision of Utility Services to you (as further detailed in the Letter of Authority);

2.4.  You acknowledge and agree that:

2.4.1.  we are not acting as your agent in respect of the purchase of Utilities from any particular Utility Supplier;

2.4.2.  we are not responsible for, and will have no Liability to you in respect of, or in connection with, the provision of any Utility Services to you;

2.4.3.  it is your responsibility to review and to satisfy yourself as to the terms of any Utility Contract;

2.4.4.  we make no representation nor give any advice on the terms of any Utility Contract. We accept no Liability to you in respect to such Utility Contract.

2.4.5.  any pricing or other information provided by us to you in connection with the provision of Utility Services:

2.4.5.1.  is indicative only;

2.4.5.2.  does not constitute an offer by us or any Utility Provider to supply Utility Services to you; and

2.4.5.3.  is subject to you entering into a valid and binding Utility Contract, to which we shall not be a party.

2.4.6.  we may supply to any Utility Provider any information, data or document which we receive from you;

2.4.7.  any information you provide to us in respect of your historic consumption of Utilities shall be accurate and complete in all respects, and you shall indemnify us in respect of any failure by you to provide such information.

3.  Payment for Procurement Services

3.1.  Unless otherwise expressly agreed in writing between us, in consideration for the provision of the Procurement Services we will be paid the Procurement Fee by the Utility Provider with whom you enter into a Utility Contract.

3.2.  You agree to provide us with such information as we reasonably request in order to verify the cost and status of your Utility Contract, and shall provide us with a copy of such Utility Provider invoices and Utility Contract on request.

3.3.  You agree that you shall not commit any act or omission which has the object or effect of preventing our ability to receive a payment from the Utility Provider under clause 1.

4.  Liability

4.1.  Subject to clauses 10, 1 and 11.2, of the General Terms, our total Liability to you in connection with the provision of Procurement Services will be limited to the Procurement Fee received by us from the Utility Provider in respect of the Utility Contract entered into by you.

4.2.  You will indemnify us in respect of any costs, claims, damages or losses incurred by is, if following your execution of the Utility Contract, at any time during the duration of the Utility Contract, including after the termination of expiry of the Contract, you commit any act or omission which results in the Utility Provider seeking recovery of all or part of the Procurement Fee from us.

Supplemental Terms

Part 2 – Consultancy Services

1.  Definitions

In this Part 2 of the Supplemental Terms, in addition to any terms defined in the General Terms, the following words and expressions have the following meanings unless the context otherwise expressly requires:

“Consultancy Services Charges” has the meaning given in paragraph 3.2 of this Part 2 of the Supplemental Terms;
“Consultancy Services Fees” the fees payable by you in respect of the provision of Consultancy Services by us as set out in the Proposal or such other document or contract agreed between us;
“Cost Savings” the relative reduction to you in the cost of the relevant item over the period set out in the Proposal or such other document or contract agreed between us
“Share of Savings Element” the proportion of any Cost Savings to be paid to us, as set out in the Proposal;
“Share of Savings Calculation” the calculation set out in the Proposal identifying a Share of Savings Element to be paid to us;

2.  Consultancy Services

2.1.  In consideration of payment of the Consultancy Services Fees, we shall provide you with the Consultancy Services.

2.2.  The Consultancy Services to be provided by us shall be as set out in our Proposal which may include any or all of the following:-

2.2.1.  Utilities budget analysis and support;

2.2.2.  provision of market intelligence in relation to the Utilities supply market;

2.2.3.  energy management support, including quarterly analysis of Consumption Data for your sites;

2.2.4.  retrospective bill validation, including analysis of invoices received by you from your historic Utility Suppliers;

2.2.5.  electricity capacity analysis;

and such other consultancy services as may be set out in the Proposal to which the Contract relates.

3.  Payment of the Consultancy Services Charges

3.1.  In consideration of the provision of Consultancy Services, you agree to pay us the Consultancy Services Charges.

3.2.  The Consultancy Services Charges shall comprise the following elements:-

3.2.1.  the Consultancy Services Fee; and

3.2.2.  the Share of Savings Element (if any)

3.3.  Upon signature of the Contract we shall be entitled to invoice you in respect of the Consultancy Services Fee.

3.4.  Where the Consultancy Services Charges contains a Share of Savings Calculation, you agree that we shall be entitled to invoice you in respect of the Share of Savings Element at a fixed point in time as agreed between us.

3.5.  You agree to provide us with such information as we reasonably require regarding your Consumption Data, your historic and future business activities, and your arrangements with Utility Suppliers to enable us to provide the Consultancy Services to the best of our ability.

3.6.  You agree that you shall not commit any act or omission which has the object or effect of preventing or reducing our ability to provide you with any savings in the cost of Utilities that we may need to provide in order to receive the Share of Savings Element.

3.7.  We may, at our sole discretion, agree to withhold charges that would otherwise be payable in respect to Consultancy Services subject you entering into a Utility Contract promptly following our supply of the Procurement Services and in respect of which we are paid a Procurement Fee by the Utility Provider with whom you enter into a Utility Contract.

3.8.  In the event that you fail to enter into a Utility Contract with a Utility Provider in accordance with clause 7 the relevant withheld charges shall become payable.

4.  Liability

4.1.  Subject to clauses 10, 1 and 11.2, of the General Terms, our total Liability to you in connection with the provision of Consultancy Services will be limited to the Consultancy Services Fee payable by you under the Contract.

 

Supplemental Terms

Part 3 – Data Processing

Data Processing Details

Data Subjects

Customers (or their represenatives) of the Products or Services insofar as they are identifiable individuals (natural persons) and identifiable individuals involced in delivering and managing the delivery of the Products or Services, including those identifiable individuals of sub-contractors and other third parties.

Duration of the Processing

For the term of the Contract and such further period as is required by law or is required by the Controller for the establishment, exercise or defence of legal claims/compliance.

Categories of Personal Data

The following categories of Personal Data will be Processed under this Contract:

  • i) Contact details including name, address, telephone number and email address;
  • ii) Consumption data and related supply information including MPAN and MPRN numbers and existing supplier and tariff details; and
  • iii) Security credentials.

Special categories of data / Personal Data relating to criminal convictions and offences

 No special categories of Personal Data / Personal Data relating to criminal convictions and offences will be Processed under this Contract when acting as a Processor.

 Processing operations

The Personal Data Processed will be subject to the following basic Processing activities:

  • i) To perform the Services and deliver the Products including the analysis of energy consumption patterns to match energy use to available Products and Services;
  • ii) To comply with any legal, statutory and regulatory obligations placed upon us, incuding detection of fraud;
  • iii) To audit and maintain our accounts and records;
  • iv) To manage customers; and
  • v) The collection, storage, analysis and disclosure of the Personal Data in accordance with this Contract.