Location: Redditch

The Query Account Manager is responsible for helping the Mid-Market, Fixed & Flexible Procurement team with delivering of the procurement and account management service. Reporting to the Head of Customer Operations they will be required respond to queries from customers, raising them with suppliers/providers as appropriate and work with the Account Management team to deliver a high level of service to customers. Knowledge of the energy sector is desirable but full training will be given. 

Key Responsibilities:

• Ensure that any Change of Tenancy (COTs) are completed 
• Liaising with the Account Manager to ensure site additions to a customer’s supply portfolio are completed 

• Dealing with any site-work requirements 
• Address all other queries from customers- signposting to AM or other internal department where applicable 
• To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales and processes to improve service and manage client expectations 
• Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures 
• Identify any inefficiencies within the current processes and systems and suggest ideas for improvements 

• To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process. 
• Maintain, build and strengthen professional relationships with colleagues, suppliers and clients 
• Provide relevant and timely Management Information to your manager as requested 
• Communicate any relevant news or information to colleagues 
• Ensure that your Team Manager is kept up to date at all times, referring issues and potential risks to client relationships 

Qualifications/Training:

• Essential:  
  • Minimum GCSE grade C or equivalent in Maths and English
• Desirable:  
  • Degree Qualified

Experience:

• Essential: 
  • Experience in an customer facing role 
  • Good time management & organisational skills 
  • Excellent inter-personnel skills
    
• Desirable: 
  • Energy experience 
  • Experience with Zendesk & Salesforce platforms 

Personal qualities, aptitudes and skills

• • A good commercial awareness 
  • An effective communicator, both verbally and in writing 
  • Professional and enthusiastic approach, well presented and business like 
  • A team player demonstrating good working relationships with their colleagues and peer group 
  • A creative approach to problem solving and a good eye for detail 
  • Excellent organisation skills with the ability to prioritise workloads 
  • Confidence in using IT systems, in particular Microsoft Excel and Word 

  Job Type: Full-time flexible working after probation – 2 days, 3 days in the office
  Starting Salary: £20,000 year depending on experience 

How to apply

To apply for this role, please send a copy of your CV and cover letter to recruitment@eic.co.uk

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