Vacancy: IT Infrastructure Analyst

Location: Redditch 

Your normal working hours will be between 9am and 5pm, Monday to Friday.

The Role

The IT Infrastructure Analyst will be responsible for implementing new technologies, delivering infrastructure & network changes, troubleshooting escalated issues and providing tier 3 support to ensure that the core infrastructure and customer facing systems operate 24/7 without unplanned interruption.

Working collaboratively alongside the infrastructure team and the wider IT department to deliver continuous improvements, monitoring of the infrastructure and major incident support across the wider group.

Key Responsibilities

  • Plan and implement new key systems across the group, including hardware/cloud implementations, major fixes and software upgrades.
  • Post-implementation support for projects that have been rolled out to the group.
  • Continuously monitor all internal and external IT systems across the group in an attempt to achieve maximum uptime.
  • Work closely when needed with the other departments across the group.
  • Responsible for the core network, telephony & server infrastructure.
  • Ensure that backup issues are dealt with promptly, deal with any failures and manage storage requirements.
  • Provide 3rd line support and mentoring to other IT analysts.
  • Continuous improvement – identify better processes & systems either by streamlining, efficiency gains, or investigation of new technology that could be beneficial to the group.
  • Root cause analysis post major incidents.
  • Provide part of the out of hours cover for major infrastructure incidents.

Person specification

  • Relevant Degree
  • Extensive knowledge and understanding of Microsoft Server (2012/2016) & Azure technology
  • Extensive knowledge of Physical and Virtual Server (HyperV) Infrastructure technology
  • Extensive knowledge of Networking technologies, switches and Routers
  • Extensive knowledge of storage technologies & SANs
  • Avaya IP Office (or similar telephony knowledge)
  • Exchange 2013 & Exchange Online
  • SQL – Infrastructure configuration
  • Scripting – Ideally with Powershell



  • Operated in a similar senior role


  • Office 365
  • Microsoft Certification
  • Docker configurations and management
  • Cassandra
  • Amazon Web Services (AWS)
  • AD & Exchange migration experience
  • Linux administration
  • Kemp LoadMaster

Personal qualities, aptitudes and skills

  • Ability to work without supervision

Additional comments – location/travel/international travel

  • Some travel will be required occasionally between different locations
  • Expected to provide some out of hours cover for major incidents – on rota

Why work for EIC?

  • Are you looking to make a difference? We are on a mission to transform the energy market.
  • EIC is a fast-growing, innovative business, re-shaping the way businesses buy and manage their electricity, gas and water.
  • Building a fantastic reputation for outstanding service.
  • Fantastic progression opportunities due to our growing departments.
  • Excellent basic salary, plus bonus schemes!
  • Monday – Friday, 9am – 5pm, meaning a great work/life balance.
  • Excellent holiday allowance, which increases based on length of service.

Additional information

  • EIC is an equal opportunities employer.
  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment

How to apply

To apply for this role, please send a copy of your CV to

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