Vacancy: Flexible Account Manager

Location: Redditch

The Role

The Flexible Account Manager will manage all aspects of the customers’ requirements for their standalone/portfolio flexible supply agreements.

The Flexible Account Manager will work collaboratively with the associated Business Development Manager and the Trading and MI Team for the allocated accounts.

The postholder will be required to tender and negotiate customer energy supply contracts, liaising directly with the customer for contract renewal, identifying and upsell appropriate products and services and providing the latest market information. They will also be required to manage query resolution on behalf of the customer.

Key Responsibilities

  • Tendering, analysis and negotiation of flexible supply contracts and portfolio supply contracts for customers in a timely manner
  • Advise customers on all aspects of energy contracts, and consumption whilst maintaining high standards of quality
  • Take ownership of discussions with the customer on our recommended contract options to answer any questions the customer may have
  • Liaise with their customer and coordinate their supply and contractual renewal
  • To identify opportunities for additional products and services to their existing customer base and upsell
  • Resolution of customer queries
  • To manage the tendering for any contracts required by customers that do not fit into standard fixed/flex, gas or electricity tendering – this may include support of other teams within the business who complete the procurement of alternative fuels (e.g. oil, LPG) or assisting customers with overseas contracts where possible
  • Check renewal analysis reports put together by colleagues before they are sent to customers
  • Assist with the production and explanation of budgets for customers
  • To maintain a good working knowledge of the most recent Gas/Electricity/Oil/Coal and Carbon market movements creating a commercial relationship that customers consider a partnership
  • To manage the OJEU process for tendering as required by customers
  • To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales and processes to improve service and manage customer expectations
  • Attend customer meetings where appropriate
  • Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures
  • Identify any inefficiencies within the current processes and systems and suggest ideas for improvements
  • To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process
  • Maintain, build and strengthen professional relationships with colleagues, suppliers and customers
  • Provide relevant and timely Management Information to your manager as requested
  • Communicate any relevant news or information to colleagues
  • Ensure that your Team Manager and the relevant Business Development Manager is kept up to date at all times, referring issues and potential risks to customer relationships

 

Qualifications/Training

Essential

  • Minimum GCSE grade C or equivalent in Maths and English

Desirable

  • Degree-qualified

 

Experience

Essential

  • Minimum of 12 months working with fixed or flexible energy contracts
  • Experience in building strong working relationships with contacts at all levels, including senior executives
  • Comfortable having commercial and upsell conversations with customers
  • Commercially minded with the ability to focus on high quality and business profit
  • Enthusiastic and well driven, able to achieve deadlines

Desirable

  • Previous experience in an account management role working with industrial and commercial customers
  • An eye for detail and a desire to achieve high standards of work
  • Thrives on working as part of a team
  • Keen to work on business development with continuous improvement as a focus

 

Personal qualities, aptitudes and skills

  • A good commercial awareness
  • An effective communicator, both verbally and in writing
  • Professional and enthusiastic approach, well presented and business like
  • A team player demonstrating good working relationships with their colleagues and peer group
  • A creative approach to problem solving and a good eye for detail
  • Excellent organisation skills with the ability to prioritise workloads
  • Strong negotiating and persuading skills
  • Confidence in using IT systems, in particular Microsoft Excel and Word
  • Full clean driving licence

Additional information

  • Proof of eligibility to work within the UK
  • References to cover last 5 years’ employment
  • Sufficiently mobile and flexible to travel a number of days per month with some occasional overnight stays within the UK
  • International travel may be required

 

How to apply

To apply for this role, please send a copy of your CV to recruitment@eic.co.uk

 

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