We’re delighted to announce that EIC’s Flexible Account Manager, Becky Knowles, scooped the award for Secret Star at The Energy Live Consultancy Awards (TELCAs) 2019 last night.
The ceremony held at the Institute of Engineering and Technology followed by an after party aboard the Silver Sturgeon, is an annual event celebrating the premier consultants and experts in the Energy Industry.
Secret Star nomination
Becky was nominated due to her exceptional customer service and excellent industry knowledge. As an integral part of the Flexible Account Team, Becky regularly goes above and beyond expectations for clients and colleagues. Her meticulous nature and proactivity has secured £000s of savings for customers which includes identifying savings of over £90,000 for one customer due to a billing error.
We’re all really proud of Becky’s achievement. John Palmer, Flexible Procurement Team Manager, commented, “this award is so well deserved. Becky is incredibly conscientious, with a strong focus on doing the best that she can for her customers. She provides training and support for her colleagues both within the team and in the wider business, making time to help colleagues despite her own heavy workload. I’m thrilled for Becky, she deserves this success.”
We spoke with Becky after her success who said, “Thanks to Energy Live News for hosting an incredible night! I still can’t believe I won the Secret Star award. It was amazing to be nominated, let alone win so I am overjoyed to have been picked by the judges! A special thanks to all my amazing clients, supply contacts and colleagues.”
EIC supports major energy users with Fixed, Flexible and Group procurement solutions. Working with EIC you will receive a dedicated support team to fully manage your utility supplier relationships and queries, change of tenancies and timely consumption data. Read more about our service here.
Tonight is the annual Energy Live Consultancy Awards (TELCAs), held at the Institute of Engineering and Technology. EIC are thrilled to be nominated for Consultancy of the Year and Secret Star award.
Consultancy of the Year
Being shortlisted for Consultancy of the Year is a real achievement and testament to the hard work of the EIC team. We continue to deliver market-leading Strategic Energy Solutions to our client base focusing on Intelligent Buildings, Smart Procurement and Trusted Compliance.
Our flexible procurement traders locked in savings for our clients of £1.6m in the first quarter of 2019 alone and we’re supporting our clients with delivery of ESOS phase 2 and the new Streamline Energy and Carbon Reporting SECR scheme. We’re also innovating and refining our IoT-enabled controls solution working with leading partners such as Intel. The day after the TELCAs we’re holding an Intelligent Buildings event with our partners Intel at their offices in Canary Wharf. If you would like more information on our Intelligent Buildings solution you can download our brochure here
Flexible Account Manager, Becky Knowles, is shortlisted for Secret Star due to her exceptional customer service and excellent industry knowledge. Becky is an integral part of the Flexible Account Team managing a wide range of larger clients. She regularly goes above and beyond expectations for clients and colleagues, proactively checking information that has secured £000s of savings for customers. This includes identifying savings of over £90,000 for one customer due to a billing error.
The client who supported Becky’s nomination commented, Becky provides key communication between myself, as the customer, and our supplier; who aren’t always the easiest to contact. That communication link has been critical, especially when changing suppliers or having issues, for example with invoices. She has gone above and beyond what I would expect a person in her role would do. She also provides me with a number of bespoke reports that have been very useful for my organisation. Any new reports she has gone through and explained the workings around them and is able to make any bespoke adjustments if needed.
We’re keeping our fingers crossed!
Our teams work really hard every day to ensure our clients get the right solutions for their businesses so it’s great to have been recognized for our efforts. We’re looking forward to the ceremony tonight, and would be delighted to win! Follow our LinkedIn and Twitter pages to see the events as they unfold.
Best of luck to all our fellow nominees too!