We’re delighted to announce that EIC’s Flexible Account Manager, Becky Knowles, scooped the award for Secret Star at The Energy Live Consultancy Awards (TELCAs) 2019 last night.
The ceremony held at the Institute of Engineering and Technology followed by an after party aboard the Silver Sturgeon, is an annual event celebrating the premier consultants and experts in the Energy Industry.
Secret Star nomination
Becky was nominated due to her exceptional customer service and excellent industry knowledge. As an integral part of the Flexible Account Team, Becky regularly goes above and beyond expectations for clients and colleagues. Her meticulous nature and proactivity has secured £000s of savings for customers which includes identifying savings of over £90,000 for one customer due to a billing error.
We’re all really proud of Becky’s achievement. John Palmer, Flexible Procurement Team Manager, commented, “this award is so well deserved. Becky is incredibly conscientious, with a strong focus on doing the best that she can for her customers. She provides training and support for her colleagues both within the team and in the wider business, making time to help colleagues despite her own heavy workload. I’m thrilled for Becky, she deserves this success.”
We spoke with Becky after her success who said, “Thanks to Energy Live News for hosting an incredible night! I still can’t believe I won the Secret Star award. It was amazing to be nominated, let alone win so I am overjoyed to have been picked by the judges! A special thanks to all my amazing clients, supply contacts and colleagues.”
EIC supports major energy users with Fixed, Flexible and Group procurement solutions. Working with EIC you will receive a dedicated support team to fully manage your utility supplier relationships and queries, change of tenancies and timely consumption data. Read more about our service here.