Simon Butterfield, Managing Director of EIC,
acknowledges the importance of excellent customer service against a backdrop of rising energy prices.
"With energy the most volatile of all commodity markets, there has never been a more relevant time to capitalise on the expertise and services offered by EIC. Many of the businesses we work with are facing tough economic conditions and the right energy advice can make the difference between profit and loss.
Specialising in the procurement of electricity and gas, EIC is widely recognised as the leading authority in the provision of energy market information and consultancy. We have developed 7 key service areas including Risk Management, Portfolio, Market Intelligence, Procurement Services, Data Solutions, Carbon Management and Water. Our success lies in the talent, commitment and innovation of our people at all levels. We recognise that our greatest asset, and the key to our success, is our people.
With an expert team of Risk Managers, we are proud to be at the forefront of developing cutting edge strategies and unique risk controls to manage energy market volatility. The development of our risk management expertise has transformed the way we purchase energy on behalf of our clients.
Working on behalf of numerous FTSE 100 companies and other major energy users, EIC continues to be regarded as the expert voice of the industry, consumer champion and market leading authority on energy issues.
Excellent customer service is at the heart of our business. We don't just pay lip service to it - it's second nature to us. The secret to our customer retention is about us consistently delivering on our promises."